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Waypoint Homes is currently being bought by Invitation Homes and it is only going to get worse. You can join our Facebook group here: https://www.facebook.com/groups/TenantsofWaypointHomesInvitationHomes/ They are Corporate Slumlords, a new industry created in 2012...
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1.0
I didn't like
  • Housing crisis
  • Fraud
  • Slumlord
#1114048
Waypoint Homes - No Personal Experience
My ac has had problems since I moved in, with no end to the problem . My family and I have been in the heat of the summer months without ac and all we get are techs that don't know what they are doing. Call the West Palm Beach office and the reply is call maintenance ,...
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LAFamily
LAFamily

Waypoint Homes is currently being bought by Invitation Homes and it is only going to get worse. You can join our Facebook group here: https://www.facebook.com/groups/Tenantsof...

WaypointHomes
WaypointHomes
Waypoint Homes Verified Representative

We are so sorry to hear about your ongoing AC issues and would like to take a look at your work order. At your earliest convenience, please email us your full name, review and...

#1113541
DO NOT RENT FROM WAYPOINT! Air conditioner is out for the forth time in 2 months in 90-100 degree weather! We pay close to $2,000.00 a month to sleep in our own sweat. Called in on Saturday and service guy did not show up until Monday afternoon and its still not fixed....
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WaypointHomes
WaypointHomes
Waypoint Homes Verified Representative

We are so sorry for the turn around time and re-occuring issues with your A/C. Your currently open work order is marked as an emergency but we have escalated it as well. Pleas...

1.0
#1112711

Waypoint Homes - horrible

Waypoint Homes
#1111211
2.0
Details
Poor customer service. I cannot talk to anyone at the local office because they do not return phone calls or emails.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Waypoint Homes - Upset

Waypoint Homes
#1110570
This company is worthless horriable customer service . i have had problems with my irrigation grass is dead i have water leak 5 months have not been resolved and water im paying is really high. They refuse to credit me untill this is fixed. I will hired a laywer i will get my money back..
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Waypoint Homes - The worst slum landlords

Waypoint Homes
#1109608
1.0
Details
Staff at office not professional. Don't have a clue. Maintance is a joke. Live in a hotel before you rent from them. Not bbb accredited. Home office is a joke. Check the internet before you rent. It's the worst company
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Waypoint Homes - Absolutely horrible
1/1

Waypoint Homes - Absolutely horrible

Waypoint Homes
#1106988
Scam, unethical Liers rip offsAbsolutly horrible. I would not recommend too anyone
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I called them to repair their stove, the oven is intermittently working. They tech came said it works and left, I called them back he came and said I’m putting in a referral for a new coil. I called them they told me they are waiting on management approval for a new...
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WaypointHomes
WaypointHomes
Waypoint Homes Verified Representative

Hello - We'd like to take a look at your account and may be able to better explain the charges. At your earliest convenience, please email us your full name, review and Waypoi...

1.0
Product
#1111860
This is the worst Rental agency ive ever dealt with. If you are late they charge $95. I can deal with that. BUT they take away the ability to pay by echeck. you would think they would want you to get the money in as quickly as possible. So if you get paid bi-weekly...
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LAFamily
LAFamily

This is because they do not care about the rent, they would actually prefer to evict you. It doesn't make sense to us because this is not a normal landlord-tenant model. They ...

WaypointHomes
WaypointHomes
Waypoint Homes Verified Representative

Hello - According to your rental agreement, rent is due by the 5th of the month and if not paid on time you are required to pay a $95 late fee in addition to making your renta...

1.7
I didn't like
  • Getting ripped off
#1111267
I rented a single family home from Colfin Financial aka Colony Homes now Waypoint Homes; in Los Angeles California from the end of 2010 thru October 2012. The home appeared to be intact however, upon living there there were issues...Most I fixed outta Pocket because...
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1.0
#1108890
We have had more than 8 repairs on our roof and it still leaks. Finally a real roofer instead of a handymen looked at it and said it is rotten and at least half the roof needs replacing. No one at waypoint will call me or talk to me about fixing this problem, if it...
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1.0
I liked
  • Pool man
I didn't like
  • Ineffective service
  • Bad repair
#1107714
Hickory Station townhomes, Mt Juliet, TN Been trying for 3 months to get bathroom vanity missing piece repaired. Continue to have bugs. NO ONE will tell me if the neighbors, taking up THREE no-parking spaces, will be notified to not park there. My neighbor has a PIT...
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1.6
I liked
  • Property
#1107275
Maintenance on my house took too much longer than it should because the company kept rejecting quotes for a new air conditioner so I was out of AC and of a kitchen for two months. The maintenance was completed in July I was promised a concession it is now going into...
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WaypointHomes
WaypointHomes
Waypoint Homes Verified Representative

Hello - We truly apologize for the communication issues you are experiencing with your local office and for the turn around time on your AC repair. We would be happy to check ...

2.9
#1106553
Do Not rent from this company, Do not open your account for them to take out rent it will be more than what your contract states. Read your contract you pay for all repairs after 30 days, they suck in customer service, I paid a late charge because I gave them...
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WaypointHomes
WaypointHomes
Waypoint Homes Verified Representative

Hello - At the time of rent due, you owe your base rent (stated in lease) plus utilities for the previous month. Utilities are based on usage, so the amount may differ slightl...

1.0
#1104932