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Summary of Waypoint Homes Customer Service Calls

135 TOTAL CALLS
87% SUCCESSFUL CONNECTIONS
03:53 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Waypoint Homes to Ask about:

Product/ Service quality:

  • “Ac broken”
  • “Hot water heater broke”
  • “Leaking water heater”

Account:

  • “Forgot password need maintance saying my account doesnt exist”
  • “Need account number”

Payments and Charges:

  • “Get 1 yr rental payment history”
  • “Trying to get my money to pay a bill today”

Return/ Replace:

  • “Animal in fireplace trapped”

Shipping and Delivery:

  • “Toilet seat never got delivered”

Other:

  • “Login”
  • “A/c not working upstairs extremely hot”
  • “Air conditioning problem”

About Waypoint Homes

Top 5 Likes about Waypoint Homes

Disrespectful, Skillful way they have bent us over, Property, Most of the people are friendly, Staff shatorri phillips robert austin

Top 5 Dislikes about Waypoint Homes

Customer service, Misrepresentation, Upper management sucks, Unreliable, Slow response

Summary

Waypoint Homes, Inc. specializes in single-family houses renovation and leasing. The company was founded by Colin T. Wiel in 2005. Its headquarters is based in Scottsdale, Arizona, USA. Waypoint Homes, Inc. has offices in Las Vegas (NV), Houston (TX), Phoenix (AZ), Aurora (CO), and Orlando (FL). It is a subsidiary of Colony Starwood Homes. The company owns over 30k homes in 10 US states. All lease services can be paid online by Visa, MasterCard, and American Express. Waypoint Homes, Inc. offers search tools with location, number of rooms and rent time parameters to find a home. It has the rewards program with points which can be redeemed on the company website.

Waypoint Homes reviews and complaints

Waypoint Homes is ranked 156 out of 1466 in Real Estate category

Area Served

USA

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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