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Summary of Waypoint Homes Customer Service Calls

150 TOTAL CALLS
88% SUCCESSFUL CONNECTIONS
03:57 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Waypoint Homes to Ask about:

Account:

  • “Login”
  • “Can’t log in online to pay rent”
  • “Forgot password need maintance saying my account doesnt exist”

Product/ Service:

  • “Ac broken”
  • “Hot water heater broke”
  • “Leaking water heater”

Payments and Charges:

  • “Rent payment”
  • “Get 1 yr rental payment history”
  • “Trying to get my money to pay a bill today”

Return/ Replace:

  • “Animal in fireplace trapped”

Refund:

  • “Refund”

Website/ Application:

  • “Status of my application”

Shipping and Delivery:

  • “Toilet seat never got delivered”

Other:

  • “Living issues”
  • “Water leak not being fixed timely and city and health department are now involved”
  • “Inventory”

Waypoint Homes Rating Stats

1.6 out of 5 stars
based on 160 reviews
See all 227 reviews

Rating stats

  1. 127 reviews
  2. 22 reviews
  3. 8 reviews
  4. 3 reviews
  5. 0 reviews

About Waypoint Homes

Top 5 Likes about Waypoint Homes

Disrespectful, Skillful way they have bent us over, Property, Most of the people are friendly, Staff shatorri phillips robert austin

Top 5 Dislikes about Waypoint Homes

Customer service, Misrepresentation, Upper management sucks, Unreliable, Slow response

Top 5 Related Companies

Starwood Capital Group, Invitation Homes, Starwood Waypoint Homes, Principal Hotel, Blythswood Square Hotel

Summary

Waypoint Homes, Inc. specializes in single-family houses renovation and leasing. The company was founded by Colin T. Wiel in 2005. Its headquarters is based in Scottsdale, Arizona, USA. Waypoint Homes, Inc. has offices in Las Vegas (NV), Houston (TX), Phoenix (AZ), Aurora (CO), and Orlando (FL). It is a subsidiary of Colony Starwood Homes. The company owns over 30k homes in 10 US states. All lease services can be paid online by Visa, MasterCard, and American Express. Waypoint Homes, Inc. offers search tools with location, number of rooms and rent time parameters to find a home. It has the rewards program with points which can be redeemed on the company website.

Waypoint Homes reviews and complaints

Waypoint Homes is ranked 195 out of 1740 in Real Estate category

Area Served

USA

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Waypoint Homes Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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