Hurricane Irma caused a 100' tree to fall on our house.it crushed part of the roof that is still up repaired. They have sent out (too many) contractors to look at the roof, yet we have video of drops collecting in our hand.

We have threatened to sue many times, they have no clue. We have been renters for 4 years in our house. Always pay rent; dream renters. Now we have rats because the roof has been so bad since Hurricane Irma.

They will send Contractors out, but every quote is too much. THEN they served us an eviction notice....they have backtracked since that notice, but their own property manager said that our hou was uninhabitable....we have several photos and videos....

Review about: Waypoint Homes House Rental.

Reason of review: Poor customer service.

Monetary Loss: $5000.

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Same here ever since the hurricane we have had roof rates.....they set one trap and never came back and they are up there all night destroying our stuff and chewing through boxes .....our house has flooded 6-10 times due to recalled pipes never being fixed ....never changed carpets which are now moldy. House in ruins ....go check the FB group Tenants of Invitation Homes.....You can see our nightmare

Waypoint Homes Verified Representative

We are very sorry to hear about your experience and would like to have a representative reach out to you. Can you please email us your full name, above review and property address to social@invitationhomes.com? Thank you.

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