Pissed Consumer Interviews ?

I am so beyond unsatisfied with the sorry excuse professionalism that this company holds as a standard. I have lived in one of their houses for a month. When I moved in, I honestly thought maybe the property was going through some demo work still because there was trash everywhere in the front and back yard. The house was dirty when we moved in. We actually stopped moving boxes and cleaned the house before we could finish unloading everything. The house was advertised with grass in the front and back yard. Both yards are all mud and trash, it was horrifying to see what the house really was versus what they had it advertised as. (false advertisement to say the least) I was told by the guy that had let us into the house that he would give us 6 days to complete the walk through and didn't do the walk through with us. He left, and as we started walking around the house it just got worse and worse. I noticed that there was not a wall outlet that DID NOT have a smell fresh plug in, in it. So we started to pull those out while cleaning. We went to the old house grabbed the rest of the little things there and went back to the house we just started renting from waypoint and the house smelled horrible of wet dog, and animal pee and ***. With how long the house had been vacant, they knew about the terrible smell of the house and blatantly tried to cover it up instead of taking care of it so people who paid top dollar to move in didn't have to deal with it. At that point I started to run around and look at everything else. There are ants, spiders and wasps everywhere. Not to mention that we had seen multiple mice and could hear them in the walls. Then all the little things like the doors falling off hinges, the oven drawer falling out, the ice maker, base boards in the basement chewed up. If you stood at the right angle, you could clearly see the light of day to the outside of the house under some of the base boards.The list goes on. So I had emailed the guy (Jimmy Braden) that got us into the house in the first place with a list of things that were concerning. He basically stated that it was not his problem. So I asked who I should contact and he blew me off. Emailed him a couple more times about who to contact, and again he just continued to blow me off. So I started calling all the numbers listed online. I kept getting redirected so many times, I thought my head was going to burst. The property manager that was assigned to my location sends people straight to voicemail and you cant even leave a voicemail for him because the box is always full. All the other property managers never call you back. They leave messages in the system so when you call back asking to speak to them the rep will tell you that they said to do this and that. Well why cant they just do their jobs and service the customer as their title claims? I'm still getting the run around and it has been over a month. When they do send their crew out for maintenance, they dont do the whole job. They work half way through it, if that and say that they will return and never do. I have spoken to countless maintenance guys that work for waypoint and they blatantly tell me how terrible of a leasing company waypoint is. Saying that they have these type of complaints all the time. Not just with the way the property is presented online vs reality, but with their sorry excuse of customer service. And that they are famous for not dealing with it so the time passes that it becomes the tenants responsibility. When I had finally gotten a hold of one of the mangers John Lohman, he had assured me that all my questions and problems would be answered and dealt with. And if I did not hear back form him by a certain day to give him a call. Well not a shock that I didn't hear back from him so I tried to call him. Got ignored some more. I call back the following week to hear that he is on a vacation. FOR WHAT? Vacation is relaxation time off work, yet he has not done any work. I tried to talk to the infamous Freda that is also a manager and she also is on vacation.(after weeks of trying to get in contact with her and she never replies wont reply to calls, emails, messages, message sent by pigeon, nothing) Instead of having common respect for someone who helps pay her check by renting through the company she represents, she just leaves notes in the system for her reps to relay to me. That is not customer service. Then I get to talk on the phone with Christine Bobich, I wish I never did because that woman just made my head hurt. She was rude, kept talking over me and I could tell she is just miserable with her life by her tone and shortness with me. Instead of her trying to understand my frustrations, she just reacted by talking over me, making excuses on things she had no idea about. When I finally got fed up with her talking to me as if she has some sort of say so over my feelings, I mentioned to her about all the bad reviews on every review site for her company and she says "WE ARE VERY WELL AWARE OF OUR REVIEWS, THANK YOU!" As if she is proud to have such a terrible reputation with and of the company. She was extremely argumentative which has set my frustrations to the max, in return, motivating me to do this review and many more. Everyone that I am speaking to has an attitude with me like I should be ok with the way the house is. I pay 2x more then what this dump is worth, and paid a little over $4000.00 to get into the house just for it to be disgustingly dirty and trashed. The neighbors have told me that the previous tenants had 7 dogs and were breading more in that house. I full on believe that because the way that the house and yard looks. They came out and cleaned the carpets to try to help with the smell and it actually made it worse. I have had maintenance, sears, swamp cooler maintenance, exterminators and others in and out of the house for the last month. I am done trying to resolve these problems because I continue to get blown off so I am going to do my best to make sure that no one has to deal with the horrors of working with this company in the future. If I were to leave the house the way it was presented to me, this company would have taken my deposit and then charged me more. I should not be responsible for the mess of a previous tenant. When you call in, they say that they are the preferred rental company for single family homes. Maybe for section 8 housing because that is what it looks like except I pay rent, a very high amount of rent for what we are getting. I myself work in customer service. I'm 100% commission so if people aren't happy I dont get paid. Maybe their customer service managers, and all their managers should be on 100% commission instead of hourly so they can only get paid if they do their job because I can say from experience, they dont do their job very well at all. Steer clear of this company. They are the definition of false advertisement from the greeting you get when you call in, the service and to their housing conditions. I will go out of my way to make sure i dont recommend this company. And I did make them aware that I was going to call health and human services, I was not kidding about that. They will get back to me since no one at waypoint wants to take me seriously.
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Waypoint Homes - Unpaid Realtor

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Not resolved

How do I get in touch with a corporate office for Chicago accounting that will be responsive? I am a realtor whose client moved 08/01.

MLS#10019824 through Chicago office closed 07/15. I have not been compensated yet. I was told it was Waypoint homes and they need to pay me. This is absolutely crazy!

Property address is 507 Fort Clatsop, Joliet Il. I have emailed the leasing agent, leasing manager, property manager and local office over a dozen times. I have not received a response and when I call they tell me they will call back and never do.

My accounting office needs to balance our books and I would like to be paid. My client has been in her home over two months, why should it take this long?

Review about: Waypoint Homes Leasing.

Reason of review: Problems with payment.

Monetary Loss: $600.

Waypoint Homes - My credit report

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Not resolved

I Never make because with your company I have no idea how I owned your company money

Waypoint Homes - SUCkS Major

1.0
Details
Customer service
Product or Service Quality

I unfortunately reside next to a home managed by Waypoint owned by Waypoint Invitation Homes or whatever. They let their tenants do WHATEVER.

The grass is as high as the mailbox. They have their trashcans in front of the home at all times piled up, they now have a grill sitting in front of their garage. They never cut their grass and always have trash in the yard. The HOA has fined them and continues to fine the home.

When you try and call Waypoint/Invitation Homes no one ever answers. No ever calls back and nothing is being done. I would not be able to sell my home for $100,000 because as soon as someone sees that disaster next door, they will be like *** NAW! This is why people hate Investment Groups to purchase homes in the neighborhoods and why folks don't like Section 8 rentals.

All Waypoint/Invitation Homes cares about is getting that guaranteed Angry money and are not holding their renters accountable for their actions. AGAIN WAYPOINT/INVITATION HOMES SUCK MAJOR. Do not use them if you value your home or the neighborhood. We are located in Charlotte NC.

I used to love my neighborhood until Waypoint/Invitation Homes came in and purchased the home next door. I really wish my neighbor would have given a little more thought and sold to a family instead of this sorry group. There is no way to contact them, but again, I'm sure they know what they have living in their homes.

Included are picture of the yard, trash, everything. All around you have well manicured yards and then you come up on this mess.

Reason of review: Poor Property Management.

Preferred solution: Demand your renters follow the rules and regulation of the neighborhood HOA or get out..

Waypoint Homes - Because me and the kids dont feel save at my mom house

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Not resolved

Im tried of beening here

Waypoint Homes - My experience whit you rights now is not great li

1.0
Details
Customer service
Price Affordability
Product or Service Quality
Staff
Value for money
Website

I pay my rent evry month on time for 5 years this week

I went to work when l got home lfound letter tell me to move out 3days dont no why call they tell me l own them late charge from years ego. M

Waypoint Homes - Still paying pet rent after pets death

I have called this company several times but am only able to leave a message. Never able to speak to anybody in customer service for non maintenance questions.

I have the local number but it is never local and goes straight to maintenance. The 800 number folks have given me three different numbers that all lead to the same voicemail.

My pet passed away June 21st and I have documentation to prove the euthanasia procedure. It is August and still paying after contacting them immediately after her death. I also paid pet rent for July.

This company does not care about their residents.

They are about money. I have other complaints but not enough time to write them all.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Full refund.

Waypoint Homes - The worse

1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website

This was the worst company they took mymoney by stealing four 50 dollars fee. They said a agent is suppose to contact you about the property that's another lie.

No one help us we never seen a property nothing. So we tried to get the money back and they said that it's no refundable *** If service was rendered then yes you are intitled for the 50 dollars ut if you did not render any sevice then you can't keep *** I ask to speak to a someone in charge and he would'nt even give me his last name. He said my name is Sam that's it so for me no I would never deal with this company never again.

They took 200 hundred from me 4 different property and no one hlep me and they said I could'nt get no money back. *** you

Review about: Waypoint Homes Property Manager.

Waypoint Homes - Unethical

1.0
Details
Diversity of Products or Services
Value for money

Always paid rent on time. Gave notice to leave, had to follow up on final day of residence.

Several days later rep emailed to acknowledge and forwarding address was provided.

Two months later, just received a collection notice. Never received a final statement.

Review about: House Rentals Dont Do It.

Waypoint Homes - 1646 Linden park Ln Aurora IL

0 comments
Not resolved
1.0
Details
Customer service
Staff

1. 2nd time trying to view this house unsuccessfully

2. Keybox does not work

3. Customer service has far too many teleprompters.

4. Tried to get someone to come out to fix the box....unsuccessful

5. I had to take off work to do all of this...missing a days pay.

6. I have my entire family out here and they are also pissed.

Angry

Review about: Waypoint Homes House Rental.

Reason of review: Poor customer service.

Waypoint Homes - Theft by deceit

0 comments
Not resolved

All I can say is I was wronged in Colorado in 2016 and I will be filing a claim for my deposit back plus the cost to move. CR -308 the warranty of inhabitability is all there is to say about this company.

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