Waypoint Homes in Clearwater, Florida - Rats since hurricane Irma

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Hurricane Irma caused a 100' tree to fall on our house.it crushed part of the roof that is still up repaired. They have sent out (too many) contractors to look at the roof, yet we have video of drops collecting in our hand.

We have threatened to sue many times, they have no clue. We have been renters for 4 years in our house. Always pay rent; dream renters. Now we have rats because the roof has been so bad since Hurricane Irma.

They will send Contractors out, but every quote is too much. THEN they served us an eviction notice....they have backtracked since that notice, but their own property manager said that our hou was uninhabitable....we have several photos and videos....

Product or Service Mentioned: Waypoint Homes House Rental.

Reason of review: Poor customer service.

Monetary Loss: $5000.

Comments

Anonymous
#1452141

Same here ever since the hurricane we have had roof rates.....they set one trap and never came back and they are up there all night destroying our stuff and chewing through boxes .....our house has flooded 6-10 times due to recalled pipes never being fixed ....never changed carpets which are now moldy. House in ruins ....go check the FB group Tenants of Invitation Homes.....You can see our nightmare

WaypointHomes
#1441769
Waypoint Homes Verified Representative

We are very sorry to hear about your experience and would like to have a representative reach out to you. Can you please email us your full name, above review and property address to social@invitationhomes.com? Thank you.

Waypoint Homes in Tampa, Florida - Frustrating for the neighborhood.

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I bought my first home in 2015. One of my neighbors was in the process of selling his house.

Waypoint Homes picked up the property and began renting it out. It has since been rented out twice now and both times have been to large groups of people that blatantly do and sell {{Redacted}}. There is no legitimate screening policy and this company clearly doesn't give a *** about who they let in to our neighborhoods. It is a disgusting and terrible practice to allow companies to buy up homes in neighborhoods and ransom them out to people at everyone else's expense.

This company should be ashamed of themselves. I plan on exploring every avenue to have this blight removed from my neighborhood.

Comments

WaypointHomes
#1438677
Waypoint Homes Verified Representative

Hello - We would like to have a representative reach out to you for further assistance. Can you please email your full name, review and IH property address in question to social@invitationhomes.com?

Each of our applicants go trough an extensive screening. You can view our rental requirements here: https://invitationhomes.com/Qualification-Requirements

Waypoint Homes - Water leak

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Water heater is leaking. Rep said that it would be hard to get a texh out first thing in the am. Have to wait amd hopefull get a tech between noon and 5om

Product or Service Mentioned: Waypoint Homes House Rental.

Reason of review: Bad quality.

Waypoint Homes - Harassed Manipulated stressed out

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Since I’ve been here the ceiling leaking from my upstairs restroom horrible plumbing problems we were in this house in the summer with no AC for 3 day in a 100 degree house until I left to go over my moms cause Waypoint kept saying the AC company is coming today then they are in their way I have a disable child here. I can name so many negative stressful things about this company from paying for plumbing out of pocket their vendors leaving trash in my yard for days and on and in

Product or Service Mentioned: Waypoint Homes House Rental.

Reason of review: Bad quality.

Waypoint Homes - Terrible

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Didnt speak to anyone kitchen is flooded and heater not working

Reason of review: Poor customer service.

Waypoint Homes in Clearwater, Florida - Horrible Company

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This company is the worst. We have had many issues with these people including what another renter posted with having issues with the irrigation system and getting high water bills.

We fixed the problem because the didn't want to. We have yet to receive any reimbursement we also had to replace grass because the HOA wrote us to say there were sparse areas in the grass and waypoint homes wold not do that either. Let us know there wer e not receiving notices from HOA until we moved into the property. Lies, lies lies we received more than one letter in the mail to the property where they had not paid the $1400+ HOA fees as well as a letter from a lawyers office showing a lawsuit because they had not paid finds and fees charges to them for the grass and other issues.

They are a ripe off for sure. I'm not sure what they hope to accomplish by merging with invitation homes they are all the same. If you are not addressing your renters issues and concerns what is the point. People do yourselves a favor and stay clear of th is place go rent yourselves an apartment or better yet by you own.

Mortgage is cheaper than paying these people rent. They have all sorts of fees and raise the rent on you anyway. FIND SOMETHING ELSE. Something definitely needs to be done about this company.

I can't believe the government or housing authority have not looked into this company with all the complaint and reports to the better business bureau. SHAME SHAME SHAME but of course no one cares about the little man RIGHT . Can't wait to move out of this *** hole and be rid of these people out of out lives. This is evidence of what I'm talking about.

They find ways to past all the issues on you the renter.

Why bother rent them is my question. Look else where if you know what's good for you or your in for a world of hurt and headaches.

Product or Service Mentioned: Waypoint Homes House Rental.

Reason of review: Problems with payment.

Waypoint Homes - DEPOSIT THEIVES swindlers. And we need to take them

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They have THIS SYSTEM TO STEAL YOUR DEPOSIT AND THEY WILL NOT GET AWAY WITH IT! I HAVE PROOF! Add me to the lawsuit!

Reason of review: Poor customer service.

Waypoint Homes - Scam artists

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Rented from Waypoint over a 2 year period. They will only give you a 12 month lease because they jack up the rent the second year, and the year after that.

In 12 months my rent went up just over $300 a month. The claimed it was the new market rate. After we moved out they dropped the rent down to even less than I paid. Obviously the market demand was not there.

They also have bad service contractors who all trash Waypoint if you ask their opinion. A water line broke under our house and the company never fixed it. They never fixed anything major.

They will fix a broken outlet or something cheap, but nothing major. I wouldnt recommend them to anyone.

Product or Service Mentioned: Waypoint Homes House Rental.

Reason of review: Pricing issue.

Comments

Anonymous
#1440651

I Put a $10,000 dollar down payment on a lease purchase from Waypoint homes in 2011 and in 2012 they decided to change up and not give me that option anymore and I had to sign a lease agreement or pay month to month.I s his legal and if not how did they get away with it.I had no where to go so I did what they wanted.They use this property as an investment property throughInvitation homes.MUngar

Anonymous
to Anonymous #1543839

Dear anonymous I also went thru the same thing with waypoint lease option 2011/2012 they tried to get me out of my option which was 8000 down and 500 towards purchase 2016 was served a 60 day notice because the property was sold to colony beyond pissed!

Waypoint Homes - Worst company ever.

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I have had nothing but issues since day 1. Although I have only been renting since July 2017 my list of issues is a novel. I despartly want out of this lease and all the money and time this company has cost my family and I.

Product or Service Mentioned: Waypoint Homes Property Rental.

Reason of review: Bad quality.

Waypoint Homes - Poor maintenance, destroyed my washer

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We noticed issues the very first time we called maintenance out. There were rotten boards on our front porch and instead of just replacing a 2 x 4 they packed them full of putty and then painted them.

We ended up having to do the repairs ourselves. We had multiple ceiling fans that were grinding and they told us unless they stopped working that they would not replace them. I tried to explain it it was an electrical fire hazard and they told me that it was not. So I replace the fans myself.

The threshold on our garage door had rotted out and instead of replacing the casing they just packed it full of putty and painted it also. They had the wrong receptacle in our laundry room and after about 6 months to receptacle shorted out and it burnt up our washing machine. They told me that there was absolutely nothing that they would do about that and that it was on us. It was a very nice washing machine and it ended up costing me $700 to replace it.

I had to replace all the faucets in my house because they were all leaking or not functioning properly. Now that I want to terminate my contract they are charging me two months rent in order to get out of my contract and they refused to discount it at all with all the repairs that I have done.

Product or Service Mentioned: Waypoint Homes House Rental.

Reason of review: Bad quality.

Comments

Anonymous
#1433295

Tenants have rights...all of you should have found a lawyer that would take this company to court...everyone should have moved out...not feeding into the extra fees.

Get a group of tenants together...hire a lawyer for a class action lawsuit to put them out of business! REMEMBER, tenants have rights!!!

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