Product: Waypoint Homes Home Leasing Clear all filters (21 of 21 reviews match)
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Hickory Station townhomes, Mt Juliet, TN Been trying for 3 months to get bathroom vanity missing piece repaired.Continue to have bugs. NO ONE will tell me if the neighbors, taking up THREE no-parking spaces, will be notified to not park there. My neighbor has a PIT...
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1.6
Product
Waypoint Homes Home Leasing
I liked
  • Property
#1107275
Waypoint Homes does not care about their tenants. My AC unit went out and I was charged 98.25 for the repair. I was not aware of this charge until August 30th when I received an email from Shawn Braxton. I have my rent taken out of my account every month (automatic...
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WaypointHomes
WaypointHomes
Waypoint Homes Verified Representative

Hello,We are so sorry for the experience you have had. We have contacted your Property Manager asking them to look further into your account. Thank you,Waypoint Homes

1.0
Product
Waypoint Homes Home Leasing
I didn't like
  • Getting ripped off
  • Being disrespected
  • Do not care about tenants
#1097981
Charged me for the month I wasnt there repainting, carpets screens clean up remotes etc. They need to be put outta business why anyone would rent a home from them is beyond me. They also keep changing the name of the company waypoint maybe had a year before they...
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1.5
Product
Waypoint Homes Home Leasing
#1095104

Waypoint Homes - They squeezed every extra penny they could outta us

#1086888
Fees, for everything, paying rent fee theres a 50$ paying rent fee. They are quick with an eviction notice 1st on a friday eviction notice on monday. Theyre slow to fix things, or pay the bills included in your rent ie. GARDENER, WATER BILL ETC
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Waypoint Homes - Rip Off

#1044651
1.0
Details
Been here 4 years from home brand new and rent moved from $1075 to now $1315. Never did repairs or upgrades, PROBLEMS TO GET MTCE TO COME. REMOVED LAWN CARE INCREASED LATE FEE PLUS YOU CANT PAY WITH YOUR CHECKING ACCOUNT AFTER THE 5TH OF THE MONTH AND THE CARD FEE IS $57. STAY FAR AWAY FROM WAYPOINT HOMES. Looking to move out this RIPOFF PEOPLE. CONTACT TRITON RENTAL HOMES INSTEAD.
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I want to start off by saying we had very few issues in those three year and treated the home as if we owned it (landscaping, upgraded the deck, fixed things that were not done properly before move in). We out-grew the home with the addition of our third child last...
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1.6
Product
Waypoint Homes Home Leasing
I liked
  • Property
I didn't like
  • Management
  • Customer service
  • Disrespectful
#1091245
We have been residents with Colony American/ Waypoint homes since 2015. This initial move in was handled well but the maintenance problems far outweigh the benefit of the home. We are paying a ridiculously high rent and are currently without electricity in the front of...
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WaypointHomes
WaypointHomes
Waypoint Homes Verified Representative

Hi Lisa,All maintenance issues should be called into our Maintenance department, not Customer Service. Please give Maintenance a call at (888) 330-4969. If you could also emai...

1.0
Product
Waypoint Homes Home Leasing
#1076116
I have been trying to contact my local office for 5 days now about some questions regarding the paint as we are ending our lease.Can I please have someone contact me as the local office is not responding to emails or phone calls. They are also not good at taking notes...
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WaypointHomes
WaypointHomes
Waypoint Homes Verified Representative

Hello,Can you please email us your full name, above complaint and Waypoint property address to social@waypointhomes.com? Thank you,Waypoint Homes

1.0
Product
Waypoint Homes Home Leasing
#1059746
As of Friday 6/2nd we were notified there was a mix up with the tenant in the home and that we may not be able to move in until the end of the month?! On Monday 6/5th we received a call that it was an error in paperwork and that we were good to go. Tuesday 6/6th we...
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1.0
Product
Waypoint Homes Home Leasing
#1057991
06/06/2017 This will be my second review on Waypoint homes. It has been a disaster since we signed the lease to moving out. I just got off the phone w/ customer service of what is called Colony Starwood Homes. I spoke to a representative which I will not name but was...
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WaypointHomes
WaypointHomes
Waypoint Homes Verified Representative

Hello,We are so sorry for the customer service experience you had. We would like to know who you spoke to if you remember their name. Additionally, we'd like to speak with you...

Anonymous
Anonymous

They are TERRIBLE!!!! I called 4 days ago about a leak in the master bedroom and today I was told someone would be at the house between 10am amd 2pm and it's 425pm amd no I Da...

2.3
Product
Waypoint Homes Home Leasing
I didn't like
  • Not being tentative
  • Customer service
  • Slow response
#1057079
We found a home through waypoint homes that would have been in the area we were looking for. We read all the reviews just like most of the others here, but thought we would give them the benefit of the doubt, plus we were desperate to find a rental. DONT DO IT!! I...
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WaypointHomes
WaypointHomes
Waypoint Homes Verified Representative

Hello,We truly apologize for the communication experience you had and would like to have someone from your local office contact you. Please email us your full name, review and...

1.0
Product
Waypoint Homes Home Leasing
I didn't like
  • Customer service
#1052623
To all renters, Waypoint Homes raised my rent 200.00 after year 1 lease, but have not done anything to improve the property. After 10 months at the resident, I still do not have access to the neighborhood pool, which was a selling point for me renting this house. The...
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Product
Waypoint Homes Home Leasing
I liked
  • Skillful way they have bent us over
I didn't like
  • Do not care for renters
  • Misleading
#1052368