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We've had multiple 10 day notice issues since Waypoint took over our lease as well. I've got auto-pay set up and more than enough money in the bank to cover, but when their system glitches and doesn't withdraw funds, someone they think it's OK to charge me extra for that.

In addition our property manager has stated she won't talk to us because she got an email that said they needed to "get their *** together." How convenient, I'd been trying to get in touch with them for two weeks about our latest 10 day notice to make sure it doesn't happen again and she hadn't responded so it seems quite convenient. The final straw for me was this week. It's 0 degrees in Denver and we're having heating issues with our home. Our base board heaters aren't working well, and our fireplace Flue is broken.

What that means for us is there's nothing blocking 0 degree air from coming right into our living space, creating an uninhabitable living area. When I called on the 7th they weren't going to send someone out until the 12th to fix it. I had to argue to get someone to come out inside a 48 hour window after letting them know with our heat full blast our main living area was still 50 degrees. Well today was the day they were supposed to be here to fix the issues.

Our same property manager that won't speak to us apparently doesn't want to speak to their maintenance department either.

When I called them this afternoon to make sure someone was still coming they let me know the property manager hadn't responded to them and assigned someone to come out so their hands are tied. Worst company I've ever dealt with and it's not close.

Reason of review: Most of the above.

Preferred solution: Want out of my lease.

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